FAQS

• Reporting Concerns
- If you believe there’s an issue, please contact us with your order number.
- Our support team will review your concern, check the records, and provide guidance.

• Returns & Refunds
- Where applicable, concerns must be reported within 14 days of receipt for replacement or refund eligibility.
- Outside of that window, replacements are not issued unless there is a proven defect.

• Our Commitment
Every product you receive from Asilis Inc is authentic, tested before bigger batches are created, and supported by our quality standards. Our butters, micas, and oils are sourced from companies that support Fair trade, so can be confident that the ingredients in our products are safe and reliable.